9e999 Privacy Policy

1. Introduction

9e999 ("we", "us", "our") is committed to protecting the privacy and personal data of all users ("you", "your") who access or use the 9e999 online casino and sports betting platform at https://9e999.ws (the "Platform"). This Privacy Policy describes how we collect, use, store, share, and protect your personal information in connection with your use of the Platform.

By registering an account or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This Privacy Policy forms part of, and should be read alongside, the 9e999 Terms and Conditions.

2. Information We Collect

When you register an account or use the 9e999 Platform, we collect the following categories of personal data:

• Identity data: full name, date of birth, gender, and a copy of government-issued identification where required for KYC verification.
• Contact data: email address, mobile phone number, and residential address. Mobile numbers are used for account security notifications and may be used for bKash or Nagad payment verification.
• Financial data: deposit and withdrawal transaction records, payment method details (wallet references for bKash, Nagad, Rocket, Upay; masked card numbers for Visa and Mastercard), and account balance history.
• Technical data: IP address, device type and operating system, browser type, session timestamps, login history, and cookie identifiers generated during your use of the Platform.
• Usage and gaming data: game history, bet amounts, session duration, game preferences, bonus activity, and responsible gaming tool usage (e.g. deposit limits set, self-exclusion requests).

We collect this data directly from you when you register, interact with the Platform, or contact our support team, and automatically through cookies and technical tracking as you use the Platform.

4. Legal Basis for Processing

9e999 processes your personal data on one or more of the following legal grounds:

• Contract performance: processing is necessary to provide the Platform services to you and to fulfil the obligations described in the 9e999 Terms and Conditions.
• Legal obligation: processing is required to comply with applicable laws, including AML/KYC requirements, record-keeping obligations, and lawful authority requests.
• Legitimate interests: processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and freedoms.
• Consent: for optional data processing activities such as marketing communications, we rely on your explicit consent. You may withdraw your consent at any time by contacting support or updating your account preferences.

6. Payment Data and Financial Information

All financial transactions on the 9e999 Platform are conducted in Bangladeshi Taka (BDT). When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, the relevant payment provider processes the transaction. 9e999 retains transaction records and wallet reference identifiers for the purposes of account management, dispute resolution, and AML compliance. We do not store full card numbers. Partial masked card details (e.g. the last four digits) may be retained for transaction reference purposes only.

9e999 applies transaction monitoring to all deposit and withdrawal activity as part of our AML obligations. Unusual transaction patterns may be flagged for manual review. Where a transaction is identified as potentially suspicious, 9e999 may suspend the relevant account pending investigation and, where required by law, report the matter to relevant authorities.

8. Data Retention

9e999 retains your personal data for as long as your account is active and for a period thereafter as required to fulfil the purposes described in this Privacy Policy, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. In general, account-level personal data is retained for a minimum of five years following account closure, in accordance with standard AML record-keeping requirements.

When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised so that it can no longer be linked to you as an individual. Technical log data and analytics data may be retained in anonymised form for longer periods for statistical and security analysis purposes.

10. Your Rights

As a user of the 9e999 Platform, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: you may request a copy of the personal data 9e999 holds about you, including information on how it is processed and with whom it has been shared.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to erasure: in certain circumstances (for example, where data is no longer necessary for the purposes for which it was collected), you may request deletion of your personal data. Note that this right may be limited where retention is required by law.
• Right to restrict processing: you may request that we limit the way in which we process your personal data in certain circumstances, for example while the accuracy of data is being contested.
• Right to withdraw consent: where processing is based on your consent (for example, receiving promotional emails), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

9e999 will respond to all valid data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing a request. Where a request cannot be fulfilled in full, we will explain why and advise what partial steps can be taken.

12. Children's Privacy

The 9e999 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the Platform, please contact us at [email protected] immediately.

14. Changes to This Privacy Policy

9e999 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or Platform features. When we make material changes to this policy, we will notify registered users via the email address associated with their account or via a notice displayed on the Platform. The updated policy will take effect from the date indicated at the top of the revised document.